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Transforming sunlight into savings, one rooftop at a time.

Privacy Policy

Sparkin Energy Australia Pty Ltd
Website: https://www.sparkinenergy.com.au/
Last updated: 25 September 2026
 

Sparkin Energy Australia Pty Ltd (ABN 74 613 618 465) ("Sparkin Energy", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
 

This Privacy Policy explains how we collect, use, disclose, store and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
 

By using our website, contacting us, requesting a quotation or submitting an enquiry through one of our online forms, you acknowledge that you have read and understood this Privacy Policy.
 

1. What personal information we collect
 

Depending on how you interact with us, we may collect:

  • your name;

  • residential or installation address;

  • email address;

  • telephone or mobile number;

  • postcode;

  • information about your electricity usage and energy requirements;

  • information about your existing solar, battery or electrical system;

  • information provided when requesting a quotation or installation;

  • information contained in correspondence or enquiries you send to us;

  • information required to arrange or complete our services; and

  • information about your interactions with our website, advertisements and online forms.

 

We generally do not ask you to provide sensitive information. Please do not provide sensitive information through our website or advertising forms unless we specifically request it and there is a lawful reason for us to collect it.

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2. How we collect personal information
 

We may collect personal information directly from you when you:

  • submit a quotation or enquiry form on our website;

  • submit a Google Ads lead form;

  • call, email or otherwise contact us;

  • request information about solar, battery or electrical services;

  • request a quotation;

  • engage us to provide services;

  • communicate with our staff or contractors; or

  • interact with our website or digital advertising.

 

We may also receive information from service providers or other parties where this is reasonably necessary for providing our services or managing an enquiry.
 

3. Why we collect and use your information

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We collect, hold, use and disclose personal information for purposes including:

  • responding to your enquiry;

  • preparing and providing quotations;

  • assessing your solar, battery or electrical requirements;

  • arranging site inspections;

  • communicating with you about our products and services;

  • arranging installation, commissioning and related services;

  • managing customer relationships;

  • processing transactions and maintaining business records;

  • improving our website, advertising and services;

  • complying with legal and regulatory requirements; and

  • preventing fraud, misuse or other unlawful activity.


Where you have provided consent or where otherwise permitted by law, we may also use your contact details to send information about our products, services, promotions or other relevant offers.

You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe facility included in the relevant communication.
 

4. Google Ads and lead forms

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We may use Google Ads and Google-hosted lead forms to allow prospective customers to contact us directly from an advertisement.

 

If you submit a Google Ads lead form, information such as your name, telephone number, email address and other information you choose to provide may be collected by Google and made available to Sparkin Energy for the purpose of responding to your enquiry.

 

We use information received through Google Ads lead forms to contact you, respond to your enquiry, provide information about our services and, where appropriate, prepare a quotation.

 

Google may process information in accordance with its own privacy policies and terms.

 

Our Google Ads lead form links to this Privacy Policy as required by Google for lead form assets.
 

5. Disclosure of personal information

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We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

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Depending on the circumstances, information may be disclosed to:

  • our employees and authorised representatives;

  • electricians, installers, contractors and subcontractors;

  • suppliers and service providers;

  • technology, website, CRM and communications providers;

  • payment and financial service providers;

  • government agencies and regulatory bodies where required or authorised by law;

  • professional advisers, insurers and legal advisers; and

  • other parties where you have authorised us to do so or where disclosure is otherwise permitted or required by law.

 

We do not sell your personal information.

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6. Overseas disclosure

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Some of our technology, advertising, communications or service providers may store or process information outside Australia.

 

Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure that the disclosure and handling of that information complies with applicable Australian privacy requirements.

 

Depending on the services we use, overseas recipients may be located in countries including the United States or other countries in which our technology and service providers operate.

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7. How we hold and protect personal information

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We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

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Depending on the nature of the information, safeguards may include:

  • access controls;

  • password protection;

  • secure online systems;

  • restricted access to customer information;

  • secure electronic storage; and

  • appropriate procedures for managing personal information.

 

No method of electronic transmission or storage is completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.

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8. How long we keep personal information

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We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and financial records, resolving disputes and meeting legal or regulatory obligations.

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When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it, subject to any legal requirements to retain it.

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9. Access to your personal information

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You may request access to personal information we hold about you.

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We will generally provide access where required by the Australian Privacy Principles, subject to applicable exceptions.

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To request access, please contact us using the details below.

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10. Correction of your personal information

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If you believe that personal information we hold about you is inaccurate, incomplete, out of date or misleading, you may request that we correct it.

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We will take reasonable steps to correct personal information where required by applicable privacy law.

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11. Privacy complaints

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If you believe that Sparkin Energy has handled your personal information in a way that does not comply with applicable privacy laws, you may contact us and make a privacy complaint.

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We will investigate your complaint and respond within a reasonable period.

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Please provide enough information for us to identify the issue and investigate it properly.

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If you are not satisfied with our response, or if your complaint is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC).

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You can find information about making a privacy complaint through the OAIC website.

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12. Cookies and website analytics

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Our website may use cookies, analytics tools, advertising technologies and similar technologies to operate the website, understand website usage, measure advertising performance and improve our services.

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These technologies may collect information such as your IP address, browser type, device information, pages visited and interactions with our website.

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Where applicable, advertising and analytics providers may use cookies or similar technologies in accordance with their own privacy policies.

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You can adjust cookie and browser settings through your browser. Disabling certain cookies may affect the functionality of some parts of our website.

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13. Third-party websites

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Our website or advertisements may contain links to third-party websites, platforms or services.

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Those third parties have their own privacy policies and practices. Sparkin Energy is not responsible for the privacy practices of third-party websites that we do not control.

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14. Anonymity and pseudonymity

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Where it is lawful and practicable, you may interact with us anonymously or using a pseudonym.

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However, some services and enquiries require us to identify you. For example, we may need your contact details to provide a quotation, arrange an installation or respond to an enquiry.

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15. Changes to this Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal obligations.

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The latest version will be published on our website and will include the date it was last updated.

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16. Contact us

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If you have a question about this Privacy Policy, want to request access to or correction of your personal information, or wish to make a privacy complaint, please contact:

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Sparkin Energy Australia Pty Ltd
ABN: 74 613 618 465
Website: https://www.sparkinenergy.com.au/
Email: sparkinenergy@gmail.com
Phone: 03 7056 6770 | 0448 087 146

Postal address: 23 WATERGARDENS CCT LYNDHURST VIC 3975

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We will handle privacy enquiries and complaints in accordance with our obligations under applicable privacy laws.

 

Office of the Australian Information Commissioner

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If you are not satisfied with how we have handled your privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC).
 

Website: https://www.oaic.gov.au/
Phone: 1300 363 992

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